FAQs

General

1. Can I make a purchase using Bitcoin? 

Yes, you can. Our acceptance of Bitcoin is powered by our partner, Coinbase. We do not guarantee and are not responsible for the availability of Coinbase’s services.

To complete your booking, you will be re-directed to Coinbase’s website, where you will see the total cost of your booking in Bitcoin, based on an exchange rate set by Coinbase. The Bitcoin price for your booking will remain valid for 10 minutes. If you do not initiate a payment during this time, the Bitcoin exchange rate will be updated and the Bitcoin price for your booking may change.

2. What is a Bitcoin network transaction fee? 

As with nearly all Bitcoin transactions, a very small transaction fee will be added by the Bitcoin network to the total cost in Bitcoin of your booking. This fee covers the cost of verifying Bitcoin transactions. Bitcoin Australia has no control over this fee and does not receive any portion of the fee.

3. Can I cancel my transaction if paying by Bitcoin? 

Once you initiate a Bitcoin transaction, you cannot cancel it. This is inherent in the nature of the Bitcoin network, not a policy set by Bitcoin Australia.

4. What happens if in the case of underpayment or overpayment?

If you attempt to initiate a payment of Bitcoins different from the exact cost of the booking indicated by Coinbase, your booking will not complete. You will be required to re-submit payment for the correct amount in order to complete the booking. After a failed payment, the Bitcoin exchange rate may update or you may be required to restart the booking process.

5. Is there a waiting time once I send my Bitcoin? 

Once a Bitcoin transaction is submitted to the Bitcoin network, it will be unconfirmed for a period of time (usually about an hour, but sometimes longer) pending full verification of the transaction by the Bitcoin network. A transaction is not complete until it is fully verified.

6. Where can I buy Bitcoin? 

You can buy Bitcoin by clicking here.

7. Do you deliver internationally?

No. We currently only accept orders from Australia. 

8. How long will it take for my order to arrive?

It will take 7-10 working days pending stock availability. 

9. How long will it take for my pre-order to arrive? 

This is dependent on stock availability. We will be in touch to let you know as soon as possible.